Gambling at fbazee is meant to be entertainment — nothing more. We provide every player with the tools, information, and support they need to stay in control and enjoy the experience safely. This page explains how.
Our Commitment
At fbazee, responsible gaming is not a legal footnote — it is a core part of how the platform is built and operated. We believe that every player in Bangladesh deserves access to a gambling environment that is transparent, fair, and equipped with meaningful safeguards.
Gambling, by its nature, carries financial risk. For most players, it remains a recreational activity enjoyed within personal limits. For a small number of people, however, gambling can become harmful. fbazee takes that reality seriously and has put in place a comprehensive set of tools and policies to identify, support, and protect players who may be at risk.
All players on the fbazee platform must be aged 18 or above. This is a strict requirement, not a guideline. Age verification is part of the registration and KYC process, and any account found to belong to a minor will be closed immediately with all funds returned.
Important: If you feel that gambling is negatively affecting your finances, relationships, or mental health, please use the self-exclusion tools described on this page or contact our support team immediately at [email protected]. Help is available 24/7.
Ask yourself these questions honestly. If you answer "yes" to two or more, we strongly encourage you to use fbazee's responsible gaming tools or speak to a support professional.
Do you spend more money on gambling than you originally intended?
Have you borrowed money or sold possessions to fund gambling?
Do you feel restless or irritable when you try to reduce or stop gambling?
Have you hidden your gambling activity from family or friends?
Do you return to gambling after a loss with the intent to win the money back?
Has gambling ever caused you to miss work, study, or important responsibilities?
If any of these resonate with you, please reach out to our support team or activate one of the responsible gaming tools described below. You are not alone, and help is available.
Player Safeguards
fbazee provides every registered player with a suite of practical, easy-to-use responsible gaming tools. You can activate or adjust any of these through your account settings or by contacting our support team at [email protected].
Set a daily, weekly, or monthly cap on how much you can deposit into your fbazee account. Once the limit is reached, no further deposits are accepted until the period resets. You can lower your limit immediately; raising it requires a 24-hour cooling-off period before the increase takes effect.
Define a maximum session duration so that the platform automatically logs you out when your allotted play time has elapsed. A reminder notification appears 10 minutes before the limit is reached, giving you a clear prompt to review your session before it ends.
Take a short break from gambling without permanently closing your account. fbazee's time-out feature lets you pause your account for 24 hours, 48 hours, one week, or one month. During a time-out, login is disabled and no promotional communications will be sent to you.
If you need a longer or permanent break, fbazee's self-exclusion option closes your account for a minimum of six months or permanently. During self-exclusion, your account is deactivated, remaining balances are returned, and you are removed from all marketing lists. This cannot be reversed early — see Section below for full steps.
Set a ceiling on how much you are willing to lose over a defined period. Once your net loss reaches the limit you have set, all wagering is suspended for the remainder of that period. This tool is particularly useful during high-stakes tournaments such as BPL cricket or IPL betting seasons.
Enable periodic on-screen reminders that display how long you have been playing and your net financial position during the current session. Reality checks appear at intervals you choose — every 15, 30, or 60 minutes — and give you the opportunity to step back and evaluate before continuing.
Step-by-Step
Requesting self-exclusion on fbazee is straightforward. The process can be completed in minutes and takes effect immediately. Follow the steps below, or contact [email protected] to have our team complete the request on your behalf.
Visit the fbazee Login page and sign in using your registered username and password.
Go to your account settings and locate the "Responsible Gaming" or "Player Safety" section in the menu.
Choose the duration of your self-exclusion: 6 months, 1 year, 5 years, or permanent closure. Read the terms before confirming.
Enter your password to confirm. A verification email or SMS will be sent to your registered contact details to finalise the request.
Your account is disabled instantly upon confirmation. Any remaining balance will be returned to the payment method you last used — bKash, Nagad, or Rocket — within 3 to 5 business days.
For time-limited exclusions, you must actively request reinstatement after the period ends. fbazee will not automatically reactivate an excluded account. A 24-hour reflection period applies before reactivation is granted.
Recognising the Signs
Problem gambling can develop gradually. Awareness of the warning signs — in yourself or in someone close to you — is the first step towards getting help.
Recognising a problem is a sign of strength, not weakness. Every tool on this page exists because fbazee believes informed players make better decisions. Use them freely and without hesitation.
Player Safety Tools
Your full transaction and gameplay history is available at any time in your fbazee account dashboard. Reviewing your activity regularly helps you stay aware of your spending patterns and make informed decisions about your play.
If you feel that promotional messages or bonus offers are encouraging you to play more than you intend, you can opt out of all marketing communications instantly through your account settings or by emailing [email protected].
In addition to deposit and loss limits, you can set a maximum wager per bet or per game session. This ensures that individual bets remain proportionate to your bankroll, reducing the risk of rapid, large-scale losses during a single session.
fbazee uses KYC verification to confirm the identity and age of every player. This process also acts as a safeguard against third-party access — no one can gamble on another person's account without passing identity verification checks.
fbazee's support team is available 24/7, Bangladesh Standard Time (UTC+6). Whether you need help activating a limit, want to talk through your options, or need to escalate a responsible gaming concern, a real person is available at [email protected].
Understanding how games work — including house edges, RTP percentages, and the random nature of outcomes — is part of playing responsibly. fbazee encourages all players to read the game rules and understand the odds before wagering real money.
fbazee strictly prohibits access by anyone under the age of 18. This is a non-negotiable condition of using the platform in Bangladesh.
Protecting Young People
fbazee is exclusively for adults aged 18 and above. During registration, all players are required to confirm their age and subsequently complete KYC verification by submitting a valid government-issued identification document — such as a Bangladeshi National Identity Card (NID) or passport — confirming they meet the minimum age requirement.
Any account where we have reason to suspect the holder is under 18 will be suspended pending verification. If the player is confirmed to be underage, the account will be permanently closed and any funds deposited will be returned. No winnings accrued during the underage period will be paid out.
If you share a device or household with minors, we strongly recommend enabling parental controls or device-level content filtering to prevent underage access to the fbazee platform. Software solutions such as browser-based parental controls can block access to gambling sites on shared devices.
If you believe a minor has accessed fbazee using your account, please contact [email protected] immediately. Our team will act promptly to investigate and secure your account at no penalty to you.
If gambling is causing you distress — financially, emotionally, or in your relationships — please do not wait. Reach out to the fbazee responsible gaming team at any time. Our support staff is trained to handle these conversations with care and complete confidentiality.
Responsible Gaming Support
[email protected]Available 24 hours a day, 7 days a week — Bangladesh Standard Time (UTC+6)
When gambling is approached as entertainment with clear personal limits, it can be an enjoyable part of life. Explore fbazee's full range of games and sports markets — cricket, slots, Teen Patti, snooker — with confidence that your safety is our priority.
18+ only. Gambling involves financial risk. Please play responsibly and within your means.